Frequently Asked Questions
Welcome to our Frequently Asked Questions section. Please select a topic below:
Condominium Topics
Property / Investment Management
Frequently Asked Questions - Condominium Related
Q: How do I order a Status Certificate for selling or buying a condo?
A: Click here.
Q: How do I find out if something is against the Condo Rules? e.g. pets, satellite dishes, parking etc?
A: You should have two very important documents in your possession as a condo owner; your Declaration and you Condo Rules and Regulations / By-laws (Owner's Handbook, if applicable). These documents will answer your questions on what is permitted and what is prohibited. If still in doubt, contact your property manager.
Q: When are my condo fees due? Can I arrange automatic debit or do I have to send post-dated cheques?
A: Common element fees are due and payable on the 1st day of each month. To ensure timely receipt of funds, a late payment charge will be applied to your account after a 10 day grace period.
For your convenience, TAG offers an easy and efficient Pre-Authorized Debit system from your bank account. Avoid the hassle of preparing and sending a cheque every month! Sign up for Pre-Authorize Debit. Alternatively, post dated cheques dated the 1st of each month will be accepted. Sorry, no credit card payments.
Q: I'm sure my condo corporation has insurance. Do I need my own insurance?
A: Yes. The Corporation's insurance applies to the common areas only. Homeowner's insurance will cover your personal belongings and improvements/upgrades against specified perils in your insurance contract. It is also a lending requirement; you'll need insurance to secure a mortgage.
Q: Where can I get more information about condominiums and ownership?
A: Please visit our Client Care section for helpful resources and articles.
Frequently Asked Questions - Property Management
Q: How long have you been managing real property?
A: Our company was founded in 1977. In 2011 Active was rebranded to TAG "The Active Group" by the third generation of the Maddern family, and remains a family owned and operated company to this day.
Q: What geographic areas does TAG offer their services?
A: TAG serves the Brant, Hamilton-Wentworth, Halton, and Peel Regions in Southern Ontario, Canada.
Q: What about TAG's supplier relations?
A: Our arms length relationship with our trades and suppliers is a powerful resource that is frequently evaluated and updated to ensure the maximum benefits are being received by all of our clients and customers..